Refund and Cancellation Policy
Thank you for shopping at Your Digital Product (https://yourdigitalproduct.shop/).
We specialize in providing high-quality digital study materials (PDFs, E-books, Test Series) for JEE, NEET, and Foundation students. Due to the intangible nature of digital products, our refund policy differs from that of physical goods.
1. No Refund Policy
All sales are final. Once you have made a purchase and the download link has been generated or sent to your registered email address, we cannot offer a refund, return, or exchange.
Why? Unlike a physical textbook that can be returned to a shelf, a digital file (PDF) cannot be “returned.” Once you have access to the file, it is considered “consumed.” By purchasing, you acknowledge and agree to this “No Refund” policy.
2. Immediate Access
Upon successful payment, you receive immediate access to the study materials. Because the intellectual property is transferred instantly, the transaction is considered complete at the moment of purchase.
3. Exceptional Circumstances (Technical Issues)
While we do not offer refunds for “change of mind” or “accidental purchases,” we are committed to ensuring you get what you paid for. We will assist you if:
Download Failure: You purchased a product but did not receive the download link.
Corrupted File: The file you downloaded is broken, blank, or creates an error when opening.
Wrong File: You purchased “Class 11 Physics” but received “Class 10 Math.”
In these specific cases, please contact us within 24 hours of purchase. We will verify your payment and manually send you the correct, working file. We do not provide cash refunds, but we guarantee product delivery.
4. Duplicate Payments
If you accidentally paid twice for the same product due to a technical glitch or server error, please email us with both transaction IDs. Once verified, the duplicate amount will be refunded to your original payment source within 5-7 business days.
5. Chargebacks and Disputes
Raising a dispute or chargeback with your bank without contacting our support team first is considered a violation of our Terms of Service. This may result in the permanent suspension of your account and blacklisting from future purchases.
6. Contact Us for Support
If you face any technical difficulties accessing your content, we are here to help.
Email: digitalproduct.22922@gmail.com
Response Time: We usually respond within 24 hours.